5 Leading Chatbot Use Cases Explained with Real-life Examples

Well, it’s time to keep my promise and reveal what your next step should be. If you are ready to begin your chatbot adventure and offer better customer service, take a HelpCrunch platform for a spin. The tool offers more than just a chatbot, but also live chat, knowledge base, and social media integrations – all you need for high-quality customer support under one roof. Businesses that use conversational AI chatbots as a part of their customer journey have reported a decrease[1] in wait time for their customers.

• GEICO’s customers can pose insurance questions in either text or voice.
• Just recently we discussed this chatbot use case in our team and came to the conclusion that chatbots are much more effective for lead qualification than any other tools.
• In-app guidance & just-in-time support for customer service reps, agents, claims adjusters, and underwriters reduces time to proficiency and enhances productivity.
• You can improve your spending habits with the first two and increase your account’s security with the last one.
• Chatbots should provide a personalized omnichannel experience to users.
• In fact, we have already discussed the role of chatbot integrations in Logistics and the benefits they bring.

Tasks like password resets or unsubscriptions can be easily handled by a chatbot. Wrike has set up a chatbot scenario where returning visitors are greeted with a welcome message. This conversation starter encourages visitors to click on the chat button and interact with a chatbot. As the conversation evolves, users learn the key product features, can chat with a sales rep, and access an educational guide via email. Chatbots are usually connected to CRM systems, giving them the power to understand user behavior in a way a live agent can’t.

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Thankfully, a lot of new-generation patients book their appointments online. Research shows that 90% of millennials book medical appointments online. Hospitals need to take into account the paperwork, and file insurance claims, all the while handling a waiting room and keeping appointments on time. Proactive communication improves the overall guest experience, customer satisfaction, and can help avoid negative experiences that impact loyalty. Virgin Voyages recently made headlines by adding a “Shake for Champagne” feature to its mobile app. Onboard the ship, you can shake your phone to order a bottle of Champagne to be delivered wherever you are.

It allows you to integrate your patient information system and calendar into an AI chatbot system. AI and chatbots dominate these innovations in healthcare and are proving to be a major breakthrough in doctor-patient communication. They can help hotels further differentiate themselves in the age of Airbnb by improving customer service, adding convenience, and giving guests peace of mind. Satisfaction surveys delivered via a chatbot have better response rates than those delivered via email. Responses can be gathered via a sliding scale, quick replies, and other intuitive elements that make it incredibly easy for guests to provide feedback.

Add Facebook Chat Plugin to your website No-code Livechat

The chatbot can be taught to ask sales-oriented questions that will get the customer interested in your offerings. The conversation should ideally end with the customer taking an action in their buyer journey. To effectively control bot interactions, a business will need to integrate its chatbot solution with its customer service software. The Agent Workspace in Zendesk provides agents with a real-time, conversation-focused interface to seamlessly manage conversations between agents and bots. In the consumer world, customers can use chatbots to order pizzas, pay bills and talk to customer support. For chatbot use cases in the corporate world, an executive in a board meeting could use an enterprise bot to explore the latest sales numbers just by asking a voice-based digital assistant.

This way, the shopper can find what they’re looking for easier and quicker. And research shows that bots are effective in resolving about 87% of customer issues. With bots becoming smarter, there will be new avenues where we can see more chatbot use cases for making the customer communication process seamless in startups as well as enterprises. Book my show, the leading online booking app, has integrated WhatsApp for Businesses to send ticket confirmations as WhatsApp messages by default. The users who book tickets on BookMyShow will be notified through a WhatsApp message along with the confirmation text or an M-ticket (mobile ticket) QR Code. Considering the average CTR for display ads is low with.35%, Emirates Vacations built a chatbot within its display ads.

Chatbot for education use case #2: New student registration

Chatbots could link themselves to Customer Rewards Accounts, making it much easier for the customers to access their reward points. The bot could even send customers offers tailor-made to their preferences. A chatbot on your E-commerce website could provide the customers with details about the product’s sourcing and reassure them about its metadialog.com sustainability. Sephora, one of the world’s largest beauty retailers, has a team of 3 chatbots deployed between Facebook and Kik. Advertising through ai chatbots is a more economical and efficient way of reaching customers than traditional means. Your ecommerce chatbot could send them a carousel of products that meet their specifications.

You can use chatbots to encourage people to sign up for your subscriptions. Those who sign up for the subscription can be later added to the email marketing contact list. You’ll get the opportunity to customize each newsletter as well based on the interest they’ve shown.

#5. Conversational AI for Messaging Apps

You can also leverage outbound bots to ask for feedback at their preferred channel like SMS or WhatsApp and at their preferred time. The bot proactively reaches out to patients and asks them to describe the experience and how they can improve, especially if you have a new doctor on board. You can also ask for recommendations and where they can bring about positive changes. Ever since the introduction of chatbots, health professionals are realizing how chatbots can improve healthcare.

Every company needs to flourish its marketing mix and strategize impressive marketing pathways to promote its business immensely in the digital marketplace. The painting channel you used to attract audiences must adapt to their needs and requirements. Thus, integrating this chatbot use case can act as an assisting hand to sales personnel by notifying them to simplify the lead creation process and other updates. A bot cab performs all these roles seamlessly- recommending, updating customers with new discounts, deals, and offers, tracking orders, and notifying the respective team about the stock. Here’s one of the famous examples and ai use cases, the cosmetics giant Sephora using a boat to offer a quick and one-click customer feedback interface.

ways to improve your E-commerce customer service

Although their first application was generally revered to customer support, most recently, we have seen chatbots make a difference across all stages of the customer journey. The ease of making a booking is a huge differentiator in this parity-based industry. They were among the earliest to launch their e-Commerce websites, a whole host of aggregator websites, and mobile apps. AI-powered chatbots are excellent in offering that personalized experience that makes a customer feel special.

Recruitbot features a friendly UI that engages candidates and a screening process that automatically qualifies candidates for the next process. It is also capable of accepting candidates’ resumes for further screening and it allows candidates to record and send an intro video. Moreover, it answers any questions that the candidate might have for the recruiters. Recruitbot was designed and built to make the recruiter’s lives easier by automating the pre-interview screening process.

Recruitment chatbot

For educational institutions, managing call volumes can be challenging. This is even more true during the busy times in the school year as resources are increasingly stretched thin. With large volumes of students and parents reaching out via phone and email with basic questions, it can be easy to find your teams overwhelmed. Its humble beginnings stem from an attempt to satisfy the criterion of the Turing Test and prove the existence of artificial intelligence. Each treatment should have a personalized survey to collect the patient’s medical data to be relevant and bring the best results. Every customer wants to feel special and that the offer you’re sending is personalized to them.

In 1966, Joseph Weizenbaum’s ELIZA program was able to fool users into believing they were having a text-based conversation with real human beings. This first application of machines impersonating the real thing was just the beginning as Weizenbaum’s key operating method would be copied and built upon even to this day. Bureaucracy has a bad rap all over the globe, and government agencies consistently underperform in customer satisfaction.

Here are some examples of chatbot use cases

The history of chatbots begins in 1966 with ELIZA, a chatbot that simulated a psychotherapist. Then, after six years, PARRY was released by the psychiatrist Kenneth Colb. This chatbot tried to impersonate a person with paranoid schizophrenia.